Journal · Online store
Prices and stock in the chat, the same as in the store
- The situation
- An assistant that recommends a sold-out product, or one at an old price, damages trust faster than not having it at all.
- What I proposed
- The assistant should always see what the customer sees: current products, prices and stock.
- What I fixed
- ShopBot automatically synchronises the WooCommerce catalogue, so products, prices and stock stay up to date with no extra work.
- The result
- The customer gets recommendations they can buy, at the real price in the store.
Old information is more dangerous than no information. When the update happens by itself, nobody forgets to do it.